Returns Policy/Procedure

If for any reason you are not satisfied with your order, please return it to us within 21 days for a replacement or a full refund.

At Visionary Art we strive to do our best to provide a great product.  We hope you'll be absolutely delighted with everything you order from us. At the same time we recognise there may be occasions when we can't please. 

Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 21 days of the date you received the item. Please be aware that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for a proof of posting (free of charge). This guarantee does not affect your statutory rights.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).

As soon as we receive notice of your cancellation of an order, we will refund the relevant part of the purchase price for that item – less gift-wrapping, postage (except items sent in error or damaged).

Please note that we can offer different goods in exchange for the ones you return. Please contact our customer care team for further details:

Email: This email address is being protected from spam bots, you need Javascript enabled to view it  
Call 0208 979 8444 (+44 (0) 208 979 8444 Outside UK)

We ask that if you are taking advantage of our returns/exchange offer we will have gone to a lot of trouble to get your first order to you and it must be in good condition.

Returns Procedure

Please follow the steps below to enable us to process your refund efficiently:

• Complete the information on the Returns Form giving the reason for the return. and include your order number
• In the case of a damaged product, please provide a full description of the problem in the space provided on the Returns Form
• E-mail: This email address is being protected from spam bots, you need Javascript enabled to view it   or call 0208 979 8444 (+44 (0) 208 979 8444 Outside UK), outlining the reason for the return and quoting your order number
• As soon as we receive your Returns Form we will provide you with instructions on how to return your order.
• On receipt of your returned order, we will replace or refund as required. Refunds are normally processed within 14 days, but please allow 21 days.

How to Return a Painting

As soon as we receive your Returns Notification we will provide you with instructions on how to return your order. We will notify you via email when we have processed your return.

• The Visionary Art '21 day guarantee' does not apply to any trade or business customers. Our guarantee for such orders covers poor workmanship or damage whilst in transit.
• Goods must be returned in good condition, carefully repacked in the original packaging

• We cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.

Complaints

We value your custom.  If for any reason you have a complaint about our service, please call our Visionary Art Customer Care team on 0208 979 8444 (+44 (0) 208 979 8444 Outside UK), or email This email address is being protected from spam bots, you need Javascript enabled to view it   and we will do our best to resolve your problem.  We aim to respond to all complaints within the same day but certainly within 48hours.